Ward Security is delighted to be one of The Portman Estate’s approved contractors. When The Estate, in Central London, was looking for a new security company, it was important that not only could the chosen provider deliver the right security solution but that it could work within pre-determined Service Level Agreements.
The Estate’s 110 acres of land within Marylebone, London W1, has a rich heritage dating back to the 16th century and is the setting for continual investment in premium residential properties, shops and independent businesses. It encompasses Oxford Street from Marble Arch to Orchard Street, from Edgware Road in the west to beyond Baker Street in the east, and includes Portman Square, Manchester Square and the residential squares of Bryanston and Montagu.
It is a prestigious portfolio and one that demands high levels of customer service from its suppliers, who it works with under its Supplier Charter and in line with the Estate’s business principles and values. Fluid communication & a clear strategy were deemed priorities & Ward Security was recommended to the Estate’s facilities management team by an existing contact.
Portman Estate required a security provision for long-term vacant units. Ward Security were able to suggest the combination of their Wireless Intruder Detection System (WIDS) in tandem with monthly physical inspections and maintenance checks.
Now, as the Estate’s key security provider, Ward Security is tasked with providing cover for over 20 units at any one time. Although being wireless and ideal for void properties with no working electrics, the solution has also been a success in occupied buildings as it can be activated and deactivated via a simple key pad.
WIDS uses any number of sophisticated wireless video cameras and motion sensors to protect void buildings from intruders; on detection, the particular wide angle camera activated records a 10 second video relayed to Ward Security’s 24-hour control room which can be viewed in real time. As an option, a two-way voice system enables the intruder to be challenged to show identification and the proper authorisation; if this does not prove sufficient enough a deterrent, then a security officer can be sent to the site, or, in more extreme circumstances, the police can be called.
This new working relationship has been a significant success easing one of the Estate’s major concerns. “We have been impressed with the levels of efficiency Ward Security has been able to provide,” say The Estate; “We would have no hesitations in recommending them. The communication is impeccable, the service is excellent and everyone is always incredibly helpful.”