Telephone Renewals

The SIA telephone renewals service allows licence holders to renew their licence or apply for an additional licence in another sector without having to complete an application form.

The service was introduced in response to customer feedback, and is available for anyone who:
• Is renewing, or already holds, a current SIA licence;
• Has previously supplied a passport, a UK digital passport number, or a UK driving licence;
• Has kept their name and address details up to date; and
• Will pay the licence fee by debit or credit card.
During the telephone conversation, applicants will be asked to confirm their details, make a declaration that the information provided is accurate and make a card payment for the licence application fee. The whole process should take around 15 minutes and means that no application form or documents need to be completed and sent.

The SIA will then complete the required checks, including requesting a criminal record check, before making a decision on the licence application and, if granted, issuing the licence.
This year has seen an increase in applicants using the telephone renewals service: 45% of all licence renewals have been completed over the telephone.

If you would like to use the service call 0844 892 1025. Lines are open from 08.00 to 20.00 Monday to Friday.

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